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  1. Services
  2. Get help

Get help

If you are in an emergency housing situation and are about to be made homeless, or are already homeless, then you should contact the Shelter emergency line on 0808 800 4444. 

Your next step should be to contact your local Homeless Person's Unit. Use Shelter's Emergency Housing Advice before you go or contact the advice line to make sure you understand what the council's obligations are. 

To see how to contact your local council regarding homelessness support you can use this Postcode Checker. 

Single Homeless Project services 

Most of our services are only open to referrals from local councils. Use this Postcode Checker from Shelter to find out how contact your council’s homeless team. 

Counselling in East London - We offer a free counselling service to people living and/or working in the London boroughs of Waltham Forest, Hackney, Newham and Redbridge. To find out more about our East London Counselling Service based in Leyton, click here.  

Community based services - If you live in Redbridge, Westminster or Islington, we do accept self-referrals for our community-based services only (not for our hostels). To be eligible for this, you must: 

  • Live in your own home (social housing or private rented accommodation) 
  • Be single without dependent children living with them 
  • Be at risk of homelessness 
  • Be in need of ongoing support to maintain independence 

Our community-based services can help you to stay in your home by providing advice and support on a range of things like claiming benefits, dealing with rent arrears, attending hospital appointments and accessing education, training and employment. 

How to help someone sleeping rough 

If you or someone you know is sleeping rough, please see our 10 ways you can make a difference. 

What to do if you or someone you know is facing eviction 

If you are not sure whether you or someone you know is experiencing domestic violence, you can find out more about spotting the signs and how to support someone here. 

What to do if you or someone you know is experiencing domestic abuse 

Our homelessness prevention services work with people facing eviction and have put these 5 tips together to help if you or someone you know needs it.  

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    Map of our services

    Use our interactive map to see where we work on the ground

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    Our mission, vision and values inspire and challenge us as an organisation.

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  • How we transform lives

    How we transform lives

    Each day our work restores hope to homeless and vulnerable people with nowhere else to turn.

  • Supported accommodation

    Supported accommodation

    Our hostels and supported housing are a lifeline for homeless people who are at a point in their lives where they would struggle to live independently.

  • Volunteer vacancies

    Volunteer vacancies

    Could you volunteer your time, skills and talents to help homeless and vulnerable people to transform their lives?

  • Our history

    Our history

    Single Homeless Project was founded by a group of homeless people in the mid-1970s. Today, 40 years on, we still try to look at the world through our clients’ eyes.

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    Homelessness has no place in 21st century London – yet we are in the grip of a homeless crisis.

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Do you believe everyone should have a place to call home and the chance to lead a fulfilling life? If so, we'd love to stay in touch! Read more

Published: 7th December, 2017

Updated: 5th July, 2021

Author: Alexander Green



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Company Limited by Guarantee Number 1741926 Registered in England | Registered Charity Number 287779