If you are in an emergency housing situation and are about to be made homeless, or are already homeless, then you should contact the Shelter emergency line on 0808 800 4444.
Your next step should be to contact your local Homeless Person's Unit. Use Shelter's Emergency Housing Advice before you go or contact the advice line to make sure you understand what the council's obligations are.
To see how to contact your local council regarding homelessness support you can use this Postcode Checker.
Single Homeless Project services
Most of our services are only open to referrals from local councils. Use this Postcode Checker from Shelter to find out how contact your council’s homeless team.
Community based services - If you live in Redbridge, Westminster or Islington, we do accept self-referrals for our community-based services only (not for our hostels). To be eligible for this, you must:
Our community-based services can help you to stay in your home by providing advice and support on a range of things like claiming benefits, dealing with rent arrears, attending hospital appointments and accessing education, training and employment.
How to help someone sleeping rough
If you or someone you know is sleeping rough, please see our 10 ways you can make a difference.
What to do if you or someone you know is facing eviction
If you are not sure whether you or someone you know is experiencing domestic violence, you can find out more about spotting the signs and how to support someone here.
What to do if you or someone you know is experiencing domestic abuse
Our homelessness prevention services work with people facing eviction and have put these 5 tips together to help if you or someone you know needs it.