Fulfilling Lives in Islington and Camden

Fulfilling Lives in Islington & Camden (FLIC) is an eight-year Lottery funded learning programme closing in May 2022, designed to support people experiencing multiple disadvantage and affect system change to improve the experience and outcomes for people accessing services.

Too often the voices of people experiencing multiple disadvantage aren't heard. Putting clients at the centre of everything we do is key to our work. Our support service is intensive, trauma-informed and led by the experiences and insights of our clients.

We work in partnership with statutory and voluntary agencies across both boroughs to improve services for people with multiple needs and drive systemic change, influencing how services are designed and delivered.

Team Around Me is an innovative case conference model designed to ensure better co-ordination and accountability in the way that agencies work with women experiencing multiple disadvantage – particularly those who are also facing violence and abuse.

The model, initially developed by FLIC and Pause Islington, seeks to address the fact that, while many multi-agency meetings are held at which clients' needs are discussed, there is little linkage or sharing of approaches across these meetings and any lessons arising are being neither collated nor systematically addressed.

Team Around Me is strengths-based, with an emphasis on recognizing positive factors and achievements in the lives of clients, rather than problems or deficits. It also focuses on identifying ‘system blockages’ - problems or issues which are getting in the way of a woman accessing services or achieving her goals - and supports women and those working with them to overcome these collaboratively.

Evidencing the need for change 

In addition to a more joined up approach, Team Around Me gives women a greater sense of agency by enabling them to choose their own lead professional where possible, who can call the meetings, take minutes and advocate for the woman if they choose not to attend the meeting themselves.

The framework has been rolled out on a pilot basis in services in Islington and Camden and has also been presented to policymakers at Westminster.  Any trends will be captured as part of the pilot and fed back to commissioners, to evidence the need for wider change. While the focus is initially on women experiencing domestic violence and abuse, following evaluation the model could be used more widely with anyone experiencing multiple disadvantage who requires a multi-agency response.