Redbridge Outreach Team
Our Redbridge Outreach team works with people who are sleeping rough or at risk of rough sleeping in Redbridge.
We provide street outreach, assessments, personalised support and referrals, helping people access accommodation, healthcare, substance misuse treatment, immigration advice and other specialist services. Working closely with local partners, we support people to move away from homelessness and towards long-term stability.
I’m in Redbride and need help
If you’re sleeping rough in Redbridge and need support, you can refer yourself through StreetLink or call 0300 500 0914.
Once we receive your referral, our team will review it, try to locate you and discuss the support available.
You can also visit The Welcome Centre, a day centre in Ilford, where you can access:
- Hot meals and refreshments
- Showers and laundry facilities
- Welfare benefits advice
- Health advice and support, including a Homelessness Outreach Nurse every Monday and Thursday (drop-in service)
- Housing and homelessness advice
- Access to outreach and other specialist support services
The Welcome Centre, 2-6 St Mary’s Road, Ilford, Essex, IG1 1QX
Opening times: Monday to Friday, 10:00am to 2:00pm
I’m worried about someone sleeping rough
If you see someone sleeping rough in Redbridge, you can let our Outreach Team know by making a referral through StreetLink or by calling 0300 500 0914.
Please include as much information as possible, including the person’s location, appearance and the time you saw them. The more information you provide, the easier it will be for outreach workers to find and support them.
I’m a professional
If you’re a professional working with someone who is sleeping rough or at risk of rough sleeping in Redbridge, our team may be able to help.
Our team can support people by:
- Assessing housing and support needs
- Helping people access emergency accommodation where appropriate
- Supporting homelessness applications
- Referring people to health and mental health services
- Connecting people with substance misuse treatment services, including Via Drug and Alcohol Support
- Referring people to specialist immigration advice services
- Supporting access to welfare benefits and other essential services
- Working alongside local partners to develop longer-term housing options
If the person is sleeping rough outside Redbridge, please contact the relevant local outreach service or submit a StreetLink referral. StreetLink will pass the referral to the outreach team covering that area.
Specialist support for women
Our specialist women’s group provides a safe, welcoming space for women who are sleeping rough or at risk of rough sleeping to access support, build confidence and connect with others.
Women attending the group can:
- Receive housing advice and practical support
- Build confidence and social connections
- Access information and advice
- Connect with local services
- Take part in wellbeing activities
Women interested in attending can email the Redbridge Outreach Team or speak to staff at The Welcome Centre for more information and referral details.
When: Every other Tuesday, 2:00pm to 4:00pm
Where: 2nd Floor, Broadway Chambers, Ilford, IG1 4DU
Can I only get support if I’m based in Redbridge?
Unfortunately so.
We can only support people with a local connection to Redbridge. Please approach your local council for support if you are homeless, rough sleeping or are threatened with homelessness. See our get help here for more information.If you see someone sleeping rough in Redbridge, you can let our Outreach Team know by making a referral through StreetLink or by calling 0300 500 0914.
Can you help me find somewhere to live?
Yes. We provide housing advice and assess each person’s individual circumstances.
Depending on your situation, we may be able to:
- Explain your housing options
- Help you make a homelessness application
- Advise on local connection and eligibility
- Refer you to accommodation services
- Advocate with housing providers and statutory services
The support available will depend on your individual circumstances and eligibility
I’m not rough sleeping yet, but am worried I will be soon. Can you help?
Yes. You don’t have to be sleeping rough to get support.
If you’re at risk of losing your accommodation or think you may soon have nowhere safe to stay, contact our team as early as possible. We may be able to provide advice, assess your situation, and connect you with housing, homelessness and other support services to help prevent you from sleeping rough.
What happens after I make a StreetLink referral?
Once your referral has been received, our team will review the information and attempt to locate the person. If they are found, an outreach worker will speak to them about the support available and discuss their options. We will usually attempt to locate someone up to three times where appropriate.
Our partners
A community hub providing meals, showers, laundry facilities, welfare advice, healthcare and housing support for people experiencing homelessness and hardship.
Reach Out Domestic Abuse Service
Redbridge Council’s specialist domestic abuse service, providing practical and emotional support for adults and young people affected by domestic abuse.
Provides healthcare advice and support for people experiencing homelessness. The nurse runs drop-in sessions at The Welcome Centre every Monday and Thursday.
Provides specialist drug and alcohol treatment and recovery services for people looking to reduce or stop their drug or alcohol use.
Provides specialist immigration advice and support, including advice for people with No Recourse to Public Funds (NRPF).
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