Fulfilling Lives in Islington and Camden

Fulfilling Lives in Islington & Camden (FLIC) has now closed its doors. However, all of our news, learnings and reports can be found here, and our clients' voices and films can be found here.

FLIC was an eight-year Lottery funded learning programme, designed to support people experiencing multiple disadvantage and affect system change to improve the experience and outcomes for people accessing services.

Too often the voices of people experiencing multiple disadvantage aren't heard. Putting clients at the centre of everything we do was key to our work. Our support service was intensive, trauma-informed and led by the experiences and insights of our clients.

We worked in partnership with statutory and voluntary agencies across both boroughs to improve services for people with multiple needs and drive systemic change, influencing how services are designed and delivered.

If you have any questions, please email Lucy Campbell ([email protected]), SHP's head of Multiple Disadvantage Transformation.

People with experience of multiple disadvantage typically struggle to access support and their engagement in support can be sporadic. This means that their mental and physical health, offending, substance misuse and homelessness issues remain unmet.  

By working in a joined up, flexible and person-centred way, we have been able to make significant progress in tackling many of these unmet needs and building a relationship of mutual respect and trust with our clients. 

"FLIC has been like a rock for me. Everything I have has come from FLIC." - Solomon

While many challenges remain, the outcomes we and our clients have achieved to date demonstrate that people with multiple needs can and do lead more fulfilling lives if given the right support. These include:  

  • Homelessness: 77 per cent of clients were street homeless at the point of referral. Of these, 98 per cent were housed with support from FLIC, while 86 per cent of those already housed were moved to better accommodation.

  • Physical and mental health: All our clients had mental health issues at referral. 44 per cent accessed therapy or counselling from our in-house psychologist, while 52 per cent accessed secondary mental health support. Physical health issues affected 68 per cent of clients at the point of referral, and 83 per cent of these were supported into further treatment.

  • Substance misuse: All our clients had drug and/or alcohol issues when they joined the service. We supported 58 per cent of clients to reduce their drug intake and 48 per cent to reduce their alcohol intake, while 75 per cent engaged with substance misuse treatment.
  • Offending: All clients were actively offending when we started working with them.  Since then one in four have stopped offending altogether, and 73 per cent have reduced the frequency and severity of their offending.  We have also supported clients to experience better outcomes in the criminal judicial system, with 90 per cent supported to engage with probation services and 80 per cent diverted from prison.

  • Social and relationships: Reconnecting with friends, parents, children and loved ones and participating in the community is vital to sustaining wellbeing. We've supported 87 per cent of our clients to build better relationships, and 72 per cent to engage with social activities.

  • Financial: We've supported 53 per cent of our clients to open a bank account, while 58 per cent of those in debt have accessed debt support. All of those not receiving benefits at the point of referral have been supported to do so, and all clients have accessed Personal Budgets, granting them greater autonomy.