Fulfilling Lives in Islington and Camden

Fulfilling Lives in Islington & Camden (FLIC) has now closed its doors. However, all of our news, learnings and reports can be found here, and our clients' voices and films can be found here.

FLIC was an eight-year Lottery funded learning programme, designed to support people experiencing multiple disadvantage and affect system change to improve the experience and outcomes for people accessing services.

Too often the voices of people experiencing multiple disadvantage aren't heard. Putting clients at the centre of everything we do was key to our work. Our support service was intensive, trauma-informed and led by the experiences and insights of our clients.

We worked in partnership with statutory and voluntary agencies across both boroughs to improve services for people with multiple needs and drive systemic change, influencing how services are designed and delivered.

If you have any questions, please email Lucy Campbell ([email protected]), SHP's head of Multiple Disadvantage Transformation.

Team Around Me (TAM) was designed to improve the approach to multi-agency support for people experiencing multiple disadvantage. TAM incorporates a tool and principles to encourage a more proactive, positive, and solution-focussed approach to designing a package of care. In addition, TAM has a strategic aim to collate and communicate information about system barriers to commissioners and drive system changes for people experiencing multiple disadvantage.

The Team Around Me process: Before, during and after TAM

FLIC commissioned PraxisCollab to undertake an evaluation of our Team Around Me work.

Outcomes for people referred into TAM
Individuals were reported to feel valued, heard, and cared for through the implementation of the principles of person-centred care. They were noted to have improved agency, choice, and decision-making power about their support options and how this is provided.

Outcomes for practitioners
Practitioners reported improved understanding about the realities and impacts for people who experience multiple disadvantage and to acknowledge how trauma might influence the ways in which people interact with support services. An underutilised systems change tool, stretched practitioners and a lack of standardised process for collating and communicating systems change thinking meant that this aim was not achieved as was originally hoped.

Summary recommendations

  • Further define the model of TAM and the principles, to help illustrate what TAM incorporates and help retain fidelity to the model in future implementation.
  • Encourage more individuals to run or lead their own meetings and enable people to have a level of involvement in the meeting that feels right for them.
  • Consider a simplified process and tool for sharing information with commissioners and build in feedback loops so that practitioners know what their contributions lead to in terms of system changes.
  • Consider developing a short, simple evaluation tool to capture feedback from TAM participants on a systematic basis, to strengthen the evidence of the effectiveness and to help improve the model further.

Download the report to find more learnings and recommendations.