Westminster Support

Westminster Support is a specialist housing-related floating support service to people throughout Westminster who have a range of mental health problems.

• Aims
• Referral Criteria
• Service Delivery
• More information

Westminster Support Aims

Our aim is to provide a high quality and responsive service to individuals who reside in a mixture of tenures across the borough, including temporary accommodation.

• Providing advice and assistance with managing rent arrears, threat of eviction and accessing legal advice
• Promoting independence through enhancing living skills, cleaning, cooking and budgeting
• Liaising with housing providers, landlords and Housing Benefit departments.
• Developing positive neighbourhood relationships, helping to reduce antisocial behaviour issues.
• Providing practical support, including decoration, handyperson jobs and shopping
• Promoting health and well-being, dignity, respect and social inclusion
• Maximising income, through benefits advie and supporting applications for grants and loans
• Advocating for clients - liaising with other professionals involved,working in partnership with community mental health teams (CMHTs) and housing assessment services
• Supporting access to education, employment, training and volunteering, including group work and activities programmes
• Support planning, providing allocated key workers, drop-ins and community surgeries

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We accept referrals from CMHTs and other specialist housing and mental health services. Assessments will be joint where possible.

If you are unsure as to whether the service is suitable, please contact us. We are always happy to discuss any potential referrals and indicate whether we can offer a service or suggest alternatives.

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Westminster Support Delivery

Our service provides a responsive, friendly and flexible approach to assisting clients in maintaining their tenancies.

Our staff members offer tailored support sessions and operate an Open Door service at our office at 23-33 Strutton Ground.

Independent Housing
We provide support and advice for people living in their own independent accommodation. We cover a range of issues including housing difficulties (such as rent arrears or neighbour disputes) as well as crisis intervention for people under threat of eviction.

Temporary Accommodation
We also provide support and advice for people who have been placed in temporary accommodation by Westminster’s Housing Options Service. We support people to bid or secure private rented accommodation, and create a move-on plan with clients and others involved in their care.

Accommodation-based Service
We provide long-term support to people living in independent accommodation provided by several housing associations.

Resettlement and Practical Support
This short-term service provides practical support to people who are moving home, usually from temporary to permanent accommodation.

It includes helping people with practical tasks such as assembling furniture,minor decoration works and other ‘handyperson’ activities. We support people to apply for Community Care Grants or other types of funding, as well as helping with the set-up of utilities and other domestic accounts.

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