Need Help With Your Housing?
SHP was established 30 years ago by a group of homeless people, and our focus remains firmly on providing quality services. We are as clear as possible about how to access these services, and where necessary we point to other organisations who can provide clearer advice and support as you navigate the system.
As you'll see from the Accessing Our Services section, our services fall broadly into two categories: accommodation services and floating support services.
If you are in an emergency housing situation - ie, you are homeless or are about to be made homeless - then you should first contact the Shelter emergency line on 0808 800 4444.
If you haven't already done so, your first step should be to contact your local Homeless Person's Unit. Use Shelter's Emergency housing rights checker before you go, or contact the advice line above to make sure you understand what the council's obligations are.
On the streets
If you're sleeping rough or you know someone who is, contact the Street Rescue service to try and get the support required to move into appropriate accommodation.
Accessing SHP's services
Most of our accommodation services have particular agencies who can refer clients to us. Individuals cannot refer themselves. As they tend to be specialist services, they each have their own criteria based on the support needs of the client group.
General information about how to access our services can be found in the Accessing Our Services section, and detailed information about where we work and the criteria for each service can be found in the Service Directory.
Floating Support Services
Our floating support services are mainly open access - so if you need support to avoid becoming homeless, we may be able to help you if you live in one of the boroughs we work in, You will need to use the Service Directory to find a relevant service, and follow the instructions to contact the team.