Mission and values
Our mission is to prevent homelessness and help vulnerable and socially excluded people to transform their lives.
We work toward a society in which everyone has a place to call home and the chance to lead a fulfilling life.
Clients hold the key
As an organisation founded by homeless people, we believe in the fundamental right of every individual to take control of their lives. Tailoring our support to their needs and aspirations, we work with people to build their capacity for self-determination, so that they can shape their own futures.
Going the extra mile
We go the extra mile for the people we work with, many of whom have multiple and complex needs for which there are no quick and easy fixes. We keep working with people no matter how challenging it may be, and we don’t give up on them.
People, not problems
We see our clients as people, not problems. As well as offering practical support, we believe it’s essential to give people the opportunity to discover a sense of purpose, to grow in confidence, express themselves and build meaningful relationships.
A voice for change
We are committed to tackling the underlying causes of homelessness and social exclusion, and we will use what we learn to make the case for prevention and systemic change. We are also passionate about promoting the voices of homeless and vulnerable people, whose stories often go unheard.
We strive to maintain a culture in which staff are respected, supported, and listened to. We value the contribution of all staff and volunteers and we are a diverse organisation that pulls together, in a spirit of mutual trust and co-operation. We encourage creativity and new ideas, prizing innovation as a means of achieving our mission.
Honest and open
We are honest and open in our dealings with clients, staff and volunteers, partners, supporters and other stakeholders. We will do what we say we will do, and we will strive to communicate proactively and transparently.