Mission and values

Our mission is to reduce poverty, social exclusion and homelessness, and to make a lasting improvement to our clients' quality of life. 

In seeking ways to achieve our mission, we will be guided by our core values:

• Inclusive

We will continue to develop wide ranging services which are accessible to and meet the needs of London's diverse communities, particularly those with the most complex needs.

• Creative

We are open to new ideas and change. We will listen to our stakeholders, staff and clients and work collaboratively and in partnership with others to develop and deliver wide-ranging services to meet clients' needs.

• Responsive

We respond to individuals, to communities, to changing social policy and to the demands of our partners. We learn from our experience. We analyse the data we collect, using this information to influence our own and others' direction.

• Credible

We maintain credibility with our stakeholders and clients by employing the best staff and investing in their development; by listening to others and striving to achieve excellence, efficiency and good value for money in everything we do. We are not afraid to be honest about what we believe and why. We seek to ensure that we maintain a client focus in everything that we do.

• Open

We communicate with staff, clients and stakeholders in a way that is transparent and honest. We are committed to promoting respect, rights and responsibilities.