How We Work

Tailored Approach

SHP supports around 7,000 people a year. Many of these people have multiple support needs and will need access to many services and types of advice to help them get back on their feet.

SHP’s approach to working with the homeless is based on their full involvement in their support planning. Each individual that comes to SHP for support has a designated support worker to assess their needs and draw up a detailed and time limited support plan with them. Through regular keywork sessions we monitor progress along eight themes to ensure all of the client’s support needs are addressed at a pace that works for them.


Meeting current needs and ensuring clients have the skills and financial means to sustain a tenancy in the future.

Social networks

Supporting clients to build and sustain appropriate peer relationships, address isolation and manage difficult family relationships.

Mental wellbeing

Helping clients engage with the mental health services they need to alleviate their symptoms.

Substance use

Minimising harm and motivating clients to enter and sustain treatment.

Living skills

Using groupwork, one-on-one keywork or formal learning to help clients develop the skills they need to sustain independence.

Physical health

Promoting healthy eating and exercise, supporting clients to manage health conditions and access the services they need.

Offending and ASB

Addressing the causes of and attitudes towards offending to break patterns and ensure compliance with current orders.

Use of time

Supporting clients to take part in activities tailored to their skills and interests, facilitating access to training and employment.

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